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What You Must Know About Capital One

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Bank holding visitor headquartered in McLean, Virginia

Capital One Fiscal Corporation
Type Public

Traded as
  • NYSE: COF
  • South&P 100 component
  • S&P 500 component
Manufacture Financial services
Founded July 21, 1994; 27 years ago  (July 21, 1994)
Richmond, Virginia, U.S.
Founder Richard Fairbank, Nigel Morris
Headquarters Capital One Tower
McLean, Virginia

Areas served

 The states, Canada, Great britain

Key people

 Richard Fairbank
(Chairman, President and CEO)
Stephen S. Crawford
(Caput of Finance and Corporate Development)
R. Scott Blackley
(CFO)
Products Retail cyberbanking, credit cards, loans, savings
Revenue Decrease United states of america$26.033 billion (2020)[ane]

Operating income

 Decrease U.s.$3.203 billion (2020) [ane]

Net income

 Decrease US$2.714 billion (2020) [one]
Total avails Increase US$421.602 billion (2020) [1]
Full equity Increase US$60.204 billion (2020) [i]

Number of employees

 Increase51,985 (2020) [2]
Subsidiaries Wikibuy, ShareBuilder, Paribus, United Income, BlueTarp, Adaptive Path, Confyrm, Capital 1 Securities, Critical Stack, Monsoon Visitor, Finnoble Solutions, Notch
Capital ratio eleven.ii% (2018)
Website www.capitalone.com
Footnotes / references
[three]

Upper-case letter One Financial Corporation is an American bank property visitor specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia with operations primarily in the United States.[iii] It is on the list of largest banks in the U.s.a. and has developed a reputation for being a technology-focused depository financial institution.

The depository financial institution has 755 branches including thirty café way locations[four] and 2,000 ATMs. It is ranked 99th on the Fortune 500,[5] ninth on Fortune'southward 100 Best Companies to Work For list,[6] and conducts business in the Usa, Canada, and the United Kingdom.[3] The company helped pioneer the mass marketing of credit cards in the 1990s.[vii] In 2016, it was the 5th largest credit bill of fare issuer by purchase volume, after American Express, JPMorgan Chase, Bank of America, and Citigroup.[8]

With a market share of 5%, Capital One is also the 2nd largest auto finance company in the United states, following Ally Fiscal.[9]

The company'south iii divisions are credit cards, consumer banking and commercial banking. In the fourth quarter of 2018, 75% of the company's revenues were from credit cards, 14% were from consumer banking, and 11% were from commercial cyberbanking.[3]

History [edit]

Monoline credit bill of fare visitor (1994–2004) [edit]

Capital One retail footprint as of 2010

On July 21, 1994, Richmond, Virginia-based Signet Financial Corp (now role of Wells Fargo) appear the corporate spin-off of its credit card division, OakStone Financial, naming Richard Fairbank every bit CEO.[ten] Signet renamed the subsidiary Majuscule 1 in Oct 1994,[11] [12] and the spin-off was completed in Feb 1995.

At that time, Capital One was a monoline bank, pregnant that all of its revenue came from a single production, in this case, credit cards.[13] This strategy is risky in that it tin lead to losses during bad times.[13] Upper-case letter One attributed its relative success as a monoline to its use of data collection to build demographic profiles, assuasive it to target personalized offers of credit directly to consumers.[xiv]

Expansion into motorcar loans (1996–nowadays) [edit]

In 1996, Capital Ane moved from relying on teaser rates to generate new clients to adopting more innovative techniques that would concenter more customers to their business organisation model. At the time, it was losing customers to competitors who offered higher ceilings on loan balances and no-almanac-fee accounts. The company came upwards with co-branded, secured, and joint account credit cards. In mid-1996, Capital I received approval from the federal government to set up Majuscule One FSB. This meant that the visitor could now retain and lend out deposits on secured cards and even issue automobile installment loans.[15]

In 1996, Capital One expanded its business operations to the United Kingdom and Canada. This gave the company access to a big international market for its credit cards. An article appearing in Chief Executive in 1997 noted that the company held $12.six billion in credit card receivables and served more than ix million customers. The company was listed in the Standard & Poor'due south 500, and its stock price hit the $100 marking for the first time in 1998.[15]

In July 1998, Majuscule One acquired motorcar financing company Summit Credence Corporation.[xvi]

In 1999, Capital letter 1 was looking to expand beyond credit cards. CEO Richard Fairbank announced moves to utilise Capital Ane'due south experience with collecting consumer data to offer loans, insurance, and phone service.[17] [18]

In October 2001, PeopleFirst Finance LLC was acquired past Uppercase 1.[19] The companies were combined and re-branded as Capital One Auto Finance Corporation in 2003.[twenty]

In late 2002, Capital letter One and the United States Mail proposed a negotiated services agreement (NSA) for bulk discounts in mailing services.[21] The resulting 3-year understanding[22] was extended in 2006.[23] In June 2008, even so, Capital I filed a complaint[24] with the USPS regarding the terms of the next agreement,[25] citing the terms of the NSA of Majuscule Ane's competitor, Bank of America. Capital I subsequently withdrew its complaint to the Postal Regulatory Committee post-obit a settlement with the USPS.[26]

Machine loan financer Onyx Credence Corporation was caused by Capital One in January 2005.[27]

Expansion into retail banking (2005–present) [edit]

CapitalOne Café in Chicago

In 2005 Capital 1 became the starting time monoline credit bill of fare issuer to purchase a bank, every bit information technology entered into retail cyberbanking past acquiring Hibernia National Bank.[28] Information technology purchased the New Orleans, Louisiana-based Hibernia for $4.9 billion in cash and stock.[29] It acquired Melville, New York-based North Fork Banking company for $thirteen.two billion in cash and stock in 2006.[xxx] The acquisition of retail banks greatly reduced its dependency on the credit-card business organisation lone.[31] It acquired Netspend, a marketer of prepaid debit cards, for $700 million in 2007.[32]

During the 2007 subprime mortgage fiscal crunch, Majuscule One closed its mortgage platform, GreenPoint Mortgage, due in part to investor pressures.[33] [34] [35] The U.S. Securities and Exchange Commission criticized Upper-case letter One's conduct during the crisis, challenge that they understated auto loan losses during the fiscal crisis of 2007–2008. In 2013, Capital 1 paid $3.5 million to settle the case, but was not required to straight address the allegations of wrongdoing.[36] In 2008, Capital letter One received an investment of $3.56 billion from the United states of america Treasury as a issue of the Troubled Asset Relief Program.[37] [38] On June 17, 2009, Capital One completed the repurchase of the stock the company issued to the U.Due south. Treasury paying a total of $iii.67 billion, resulting in a profit of over $100 meg to the U.South. Treasury.[39]

In Feb 2009, Capital One acquired Chevy Chase Banking concern for $520 1000000 in cash and stock.[twoscore] [41] [42] [43]

In January 2011, Uppercase One acquired Canada-based Hudson's Bay Company'south private credit carte portfolio from Synchrony Financial, then known as GE Financial.[44]

In June 2011, ING Grouping announced the sale of its ING Direct partitioning to Capital I for $ix billion in greenbacks and stock.[45] On August 26, 2011, the Federal Reserve Board of Governors announced it would concur public hearings on the Capital Ane acquisition of ING Directly, and extend to October 12, 2011, the public comment catamenia that had been scheduled to end August 22.[46] The move came amidst rising scrutiny of the deal on systemic risk, or "Besides-Big-to-Fail," performance under the Community Reinvestment Deed, and pending legal challenges. A coalition of national civil rights and consumer groups, led by the National Community Reinvestment Coalition, were joined past Rep. Barney Frank to challenge immediate approval of the deal. The groups argued that the conquering was a test of the Dodd-Frank Wall Street Reform and Consumer Protection Human activity, under which systemically risky firms must demonstrate a public do good that outweighs new risk earlier they are allowed to grow. Kansas Metropolis Federal Reserve Banking company head Thomas M. Hoenig was also skeptical of the deal.[47] [48] In February 2012, the acquisition was approved past regulators and Capital One completed its acquisition of ING Direct.[49] Capital One received permission to merge ING into its business in October 2012,[50] and rebranded ING Straight as Capital letter 1 360 in Nov 2012.[51]

In Apr 2011, Capital One signed a deal with Kohl's to handle Kohl'due south individual label credit card plan that was previous serviced by Chase Bank for a seven-year period for an undisclosed amount.[52] The contract between the ii companies was extended in May 2014.[53]

In August 2011, Majuscule Ane reached a deal with HSBC to learn its U.S. credit card operations.[54] Majuscule One paid $31.three billion in substitution for $28.2 billion in loans and $600 million in other avails. The acquisition was completed in May 2012.[55] The acquisition also included individual issued credit cards for such companies equally Saks 5th Avenue, Neiman Marcus, and Lord & Taylor that were previously handled by HSBC.[56]

In February 2012, along with several other banks, Uppercase One announced support for the Isis Mobile Wallet payment system.[57] However, in September 2013, Capital Ane dropped support for the venture.[58]

In 2012, Capital Ane closed 41 branch locations.[59]

In Feb 2014, Majuscule One became a 25% owner in ClearXchange, a Peer-to-peer transaction money transfer service designed to make electronic funds transfers to customers within the aforementioned banking company and other fiscal institutions via mobile phone number or email address.[60] ClearXchange was sold to Early Alert in 2016.[61]

In January 2015, Capital One acquired Level Money, a budgeting app for consumers.[62]

In 2015, Capital 1 closed several co-operative locations to leave 174 operating branches in the D.C. metro area.[63]

In July 2015, the company caused Monsoon, a blueprint studio, development shop, marketing house and strategic consultancy.[64]

In 2015, Majuscule One caused General Electric's Healthcare Financial Services unit of measurement, which included $8.5 billion in loans made to businesses in the healthcare industry, for $9 billion.[65]

In October 2016, Capital 1 acquired Paribus, a price tracking service, for an undisclosed corporeality.[66] [67]

In July 2019, Capital One signed a bargain with Walmart to handle Walmart'south private label and co-branded credit card programs that was previously serviced past Synchrony Financial.[68]

In November 2021, the company introduced Venture X, a travel rewards credit card, with a $395 annual fee.[69]

Exit from mortgage banking (2006–2007 and 2011–2017) [edit]

In November 2017, President of Financial Services Sanjiv Yajnik announced that the mortgage market was as well competitive in the depression charge per unit surround to make money in the business concern.[lxx] The company exited the mortgage origination business on November seven, 2017, laying off 1,100 employees.[71] This was the second closure; the start occurred on Baronial 20, 2007, when GreenPoint Mortgage unit of measurement was closed.[72] GreenPoint had been acquired December 2006 when Capital One paid $13.2 billion to N Fork Bancorp Inc. The re-emergence into the mortgage manufacture came in 2011 with the buy of online bank ING Straight USA.[73]

Other acquisitions [edit]

In May 2018, the company caused Confyrm, a digital identity and fraud alarm service.[74] [75] [76]

In Nov 2018, Capital 1 acquired Wikibuy, a shopping comparison app and browser extension from an Austin, Texas start-up business organization; Wikibuy has no connexion with Wikipedia/Wikimedia.[77]

Divisions [edit]

Capital Ane operates 3 divisions as follows:[3]

  • Credit cards – Majuscule I bug credit cards in the U.s.a., Canada, and the United Kingdom and is the 3rd largest credit bill of fare issuer, after JPMorgan Chase and Citigroup. As of Dec 31, 2018, Uppercase One had $107.350 billion in credit bill of fare loans outstanding in the United States and $nine.011 billion of credit card loans outstanding in Canada and the Britain, with credit cards representing 47.3% of full loans outstanding.[3]
  • Consumer banking – Uppercase Ane offers banking services, including checking accounts, saving accounts, and money market accounts via its branches and direct bank equally well as retail and motorcar loans. As of December 31, 2018, the company had $ii.864 billion in retail loans outstanding and $56.341 billion in car finance loans outstanding, representing 22.nine% of total loans outstanding.[3]
  • Commercial banking – Equally of Dec 31, 2018, Uppercase One had $70.333 billion in loans outstanding secured by commercial, multifamily, and industrial properties, representing 28.6% of total loans outstanding.[3]

Sports marketing [edit]

From 2001 to 2014, Uppercase One was the master sponsor of the college football Florida Citrus Bowl, which was called the Capital 1 Bowl from 2003 to 2014. It sponsored a mascot challenge every twelvemonth, announcing the winner on the day of the Capital One Basin. The proper name of the bowl game was inverse in 2015 to the Buffalo Wild Wings Citrus Bowl.[78]

Capital Ane is one of the acme three sponsors of the NCAA, paying an estimated $35 million annually in exchange for advertising and access to consumer data.[79] [lxxx] Uppercase One also sponsored the EFL Cup, an English Soccer Competition, from 2012 to 2016. The company sponsored Sheffield United F.C. from 2006 to 2008. From 2009 to 2015, the University of Maryland Terrapins football team played at Capital One Field at Maryland Stadium (formerly Byrd Stadium), a naming-rights bargain inherited in the bank'south conquering of Chevy Chase Depository financial institution. In 2017, the company became the sponsor of the Uppercase Ane Arena in Washington D.C.[81] [82]

In 2018, to celebrate the Washington Capitals' 2d-ever Stanley Loving cup Finals advent, the firm temporarily changed its logo past replacing the word "Capital" with the Capitals' titular logo, without the "s" plural.[83] [84]

Corporate citizenship [edit]

Capital letter I operates some charitable programs. The accountability organization National Committee for Responsive Philanthropy has been highly critical of Capital One'southward relatively low rate of giving, stating that "Capital One's philanthropic rails record is dismal".[85] The organization pointed out that Uppercase One's donations of 0.024% of acquirement were much less than the industry median of 0.11% of revenue.[85] Uppercase One has disputed the groups figures, saying that "... In 2011 alone, our giving totals are more than vi times greater ($thirty million) than the number given by the NCRP".[86]

Criticism and legal deportment [edit]

[edit]

In July 2012, Upper-case letter One was fined by the Office of the Comptroller of the Currency and the Consumer Financial Protection Agency for misleading millions of its customers, for case past requiring customers to pay actress for payment protection or credit monitoring when they took out a bill of fare.[87] The company agreed to pay $210 million to settle the legal action and to refund two 1000000 customers.[88] This was the CFPB's first public enforcement action.[89]

Automatic dialing to customers' phones [edit]

In August 2014, Capital One and three drove agencies entered into an agreement to pay $75.five one thousand thousand to stop a consolidated form action lawsuit pending in the United states of america District Court for the Northern District of Illinois alleging that the companies used an automated dialer to telephone call customers' cellphones without consent, which is a violation of the Telephone Consumer Protection Deed of 1991.[90] Information technology is notable that this legal activeness involved informational phone calls, which are not subject to the "prior express written consent" requirements which have been in place for telemarketing calls since October 2013.[91]

2014 amendment to terms of apply to allow personal visits [edit]

In 2014, Majuscule One amended its terms of employ to allow it to "contact you in any mode we choose", including a "personal visit . . . at your home and at your place of employment." It besides asserted its right to "modify or suppress caller ID and like services and identify ourselves on these services in any manner we choose."[92] The company stated that it would not actually make personal visits to customers except "As a last resort, . . . if information technology becomes necessary to reclaim [a] sports vehicle".[92] Uppercase One likewise attributed its assertion of a right to "spoof" as necessary because "sometimes the number is 'displayed differently' by 'some local phone exchanges,' something that is 'across our control'".[93]

July 2019 security breach [edit]

Capital One publicly acknowledged on July 29, 2019, that they had constitute unauthorized access had occurred ten days earlier by an private who had breached the account and identity security of 106 one thousand thousand people in the United States and Canada.[94] The FBI arrested Paige Thompson, who had previously worked as a software engineer for Amazon Web Services, Capital One'south cloud hosting company. Upper-case letter One declared that Thompson had accessed virtually 140,000 Social Security numbers, a meg Canadian social insurance numbers; 80,000 bank account numbers, and an unknown number of names and addresses of customers. Capital One began offering gratuitous credit monitoring services to those afflicted by the breach.[95] [96]

Thompson's employment at Amazon appears to accept ended in September 2016. Amazon stated that the security vulnerability she used to access Capital 1 could have been discovered past anyone, the data that facilitated her activity was non gained from work at Amazon, and that she gained access via "a misconfiguration of the (Capital I-designed) spider web application and not the underlying (Amazon-designed) deject-based infrastructure".[97]

Details of the breach [edit]

Forensic assay[ vague ] adamant Thompson's actual hacking activity occurred in March 2019, and so she posted the information to different outlets over the side by side three months. In April she posted what came to exist known[ by whom? ] equally the "April 21 Files", a trove of leaked data along with instructions on how to access the company'southward credentials for more information extraction. In July a white-hat alerted Uppercase I to Thompson'south hacking activity. Thompson pleaded not guilty to charges of wire fraud and reckoner fraud and abuse. During the investigations and subsequent data freeze, millions of Uppercase One accounts were locked; their owners were unable to procedure financial transactions, meet payments, or proceeds access to their fiscal records.[98]

Capital One Response [edit]

Critics lambasted the banking company's try to downplay the hack while investigations were ongoing, and described the bank as more than concerned nigh its epitome than the needs of its clients. Several Capital One customers stated that the first time they heard about the hack was through the media and the bank did non disclose the breach or explain its implications to afflicted customers.[99] On social media and in the mainstream printing, Capital One's contradictory July 2019 printing statement was mocked[100] [101] for saying "No bank business relationship numbers or Social Security numbers were compromised," but then listing hundreds of thousands of banking concern account numbers and social security numbers that were compromised.

Federal Reserve Action [edit]

On August 6, 2020, the Federal Reserve Board of Governors announced a cease and desist order against Capital One resulting from the breach.[102] The order mandated, among other things, significant improvements in Capital One's governance, risk management and compliance (GRC) practices.

Lawsuits [edit]

Lawsuits were filed against Majuscule One and its employees in federal[103] and circuit courts, led by the firms Colson Hicks Eidson, Franklin D. Azar and Assembly P.C., and several others.[104] [105]

Additional lawsuits were filed against both Amazon and GitHub, alleging they were aware of the exploit but did non human activity to fix or patch the vulnerability.[106]

Regime investigations [edit]

Relative to other large banks, Upper-case letter One has received fewer sanctions or default judgments against it.[ citation needed ] But some[ who? ] allude this is a event of its close proximity to Washington, D.C. and possible relations with federal regulators.[ commendation needed ] In 2015 the bank disclosed that information technology was under federal investigation for banking company fraud, money laundering, and possible racketeering charges. No further data was given and government investigators would only confirm that it was under scrutiny for "unspecified charges".[107]

In 2018, Capital I was fined $100 1000000 for failure to monitor, discover, and prevent money laundering.[108] Charging documents[109] specified Capital One failed to file suspicious activity reports, had deficiencies in its gamble assessment, remote deposit capture and generally had weaknesses that compromised national bank security controls. The bank was the subject of a larger investigation that declared funds were siphoned out of U.s. jurisdiction to safe havens.

In January 2021, Upper-case letter ane was fined $390 million by FINCEN for anti-money laundering control failure apropos a now-defunct small portfolio of check-cashing businesses that Capital One acquired effectually 2008 and subsequently exited from in 2014. Capital 1 later admitted that it failed to file thousands of suspicious activeness reports and lapsed on filing currency transaction reports on around l,000 reportable cash transactions valued effectually $16 billion.[110] [111]

Notable part buildings [edit]

  • Capital I Belfry (Virginia) - company headquarters
  • Upper-case letter One Tower (Louisiana)
  • Capital I Tower (New York)

References [edit]

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External links [edit]

  • Official website Edit this at Wikidata
  • Official website (Canada)
  • Official website (Great britain)
  • Business concern data for Capital letter One:
    • Google Finance
    • Yahoo! Finance
    • Bloomberg
    • SEC filings

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Source: https://en.wikipedia.org/wiki/Capital_One

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